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What is the duration of the Service-Cloud-Consultant Exam

Format: Multiple choices, multiple answers
Number of Questions: 60
Length of Examination: 105 minutes
Passing Score: 67%

To earn the Salesforce Service-Cloud-Consultant Certification, candidates must pass a 60-question multiple-choice exam that tests their knowledge of the Salesforce Service Cloud platform. The exam covers topics such as case management, knowledge management, service console customization, integration with third-party systems, and analytics. Candidates are also required to have practical experience in implementing and managing customer service solutions using the Salesforce platform. The certification is valid for two years, and candidates must maintain their certification by completing maintenance modules and passing a maintenance exam every two years. Achieving the Salesforce Service-Cloud-Consultant Certification is a valuable asset for professionals who want to advance their careers in the Salesforce ecosystem and demonstrate their expertise in implementing customer service solutions on the Salesforce platform.

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Salesforce Certified Service cloud consultant Sample Questions (Q117-Q122):

NEW QUESTION # 117
Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history.
Which type of Community license should be used to meet these requirements?

A. Customer Community
B. High Volume Customer Portal
C. Customer Community Plus
D. Lightning External Apps Starter

Answer: A

NEW QUESTION # 118
A customer-submitted case is routed to a service desk agent at Universal Containers. After the agent responds to the case, the agent realizes the customer is not eligible for support. Which solution should a consultant recommend to prevent this scenario from happening in the future?

A. Add a Validation Rule that ensures each Case has an entitlement.
B. Add the entitlement lookup field to case page layouts.
C. Add a Validation Rule that ensures each Account has an entitlement.
D. Add the entitlement related list to account page layouts.

Answer: D

NEW QUESTION # 119
Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?

A. Comment Search Component
B. Comments List View
C. Global Search
D. Search Utility Component

Answer: C

NEW QUESTION # 120
Support engineers need to see a complete chronological list of field edits to a case, associated emails, case comments, and field edits to related objects in a single view while working on a case. How should this requirement be met?

A. Create a custom Visualforce page.
B. Create a custom view on the Case tab.
C. Create a custom related list on the case.
D. Create a custom report.

Answer: A

NEW QUESTION # 121
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers

A. Net promoter Score
B. customer satisfaction Survey
C. Customer Support Requests
D. Service Level Agreement
E. Customer Purchase History

Answer: A,B,E

NEW QUESTION # 122
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