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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q115-Q120):

NEW QUESTION # 115
A Knowledge Article can be associated with multiple Knowledge Bases.

A. True
B. False

Answer: B

Explanation:
A knowledge article can be associated with only one knowledge base.

NEW QUESTION # 116
How to allow automatic closure of incident tasks once incident is closed?

A. Set property com.snc.incident.autoclose.based on.resolved_at to Yes
B. Set property com.snc.incident.incident_task.closure to auto
C. Set property com.snc.incident.autoclose.basedon.resolved_at to zero
D. Set property com.snc.incident.incident_task.closure to true

Answer: D

Explanation:
Explanation

NEW QUESTION # 117
Primary tables associated with Request Fulfillment begin with the prefix __________.

A. req_
B. rm_
C. rf_
D. sc_

Answer: D

NEW QUESTION # 118
In the baseline platform configuration, an end user with no assigned roles can read an incident when they are
_____________.

A. Caller or the Caller's delegate
B. Caller, Opened By or on the Watch list
C. Opened by or the Configuration item's business owner
D. Caller, Opened By or on the Work notes list

Answer: B

NEW QUESTION # 119
Which of the following is NOT a valid Request State?

A. Approved
B. Closet Incomplete
C. Pending Approval
D. Rejected

Answer: D

NEW QUESTION # 120
......

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