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Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms.Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- ServiceNow Fundamentals (ILT)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- Knowledge Management Implementation (On-demand)
- Automated Test Framework (ATF) Fundamentals (On-demand)
- Service Portal Fundamentals (On-demand)
- CIS-IT Service Management Exam Prep
- ServiceNow Platform Implementation (ILT)
- Mobile Development Fundamentals (On-demand)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- General familiarity with industry terminology, acronyms, and initial-isms
- At least six months of hands-on experience working on ServiceNow Platform
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam Code: ServiceNow CIS-ITSM Certification Exam
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Number of Questions: 65 Questions
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Price: $150 (USD)
Exam Mode: On-line Proctored Exam.Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
>> Test Certification CIS-ITSM Cost <<
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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q316-Q321):
NEW QUESTION # 316
Which of the following record types would you use in order to propose a new standard change template?
- A. Content Item
- B. Catalog Item
- C. Order Guide
- D. Record Producer
Answer: D
NEW QUESTION # 317
Which of the following statements are correct for Standard Changes and Standard Change Templates? Select all that apply.
- A. Templates can be used only for Standard Changes
- B. Standard Change Templates cannot include standard tasks
- C. Creation of a Standard Change Template requires approval
- D. Standard Changes do not require approvals
Answer: C,D
Explanation:
NEW QUESTION # 318
Best Practices for using service catalog categories include _____________.
- A. Create many unique Categories to help organize your Catalog.
- B. Organize Categories in a way that your audience will understand.
- C. Create as few Categories as possible.
- D. Use technical language that fulfillers will understand.
Answer: B
NEW QUESTION # 319
Poorly managed and unplanned Changes often create high volumes of _________?
- A. Problems
- B. Knowledge Articles
- C. Incidents
- D. Requests
Answer: C
NEW QUESTION # 320
The calculation of incident priority is based on both impact and urgency fields.
- A. True
- B. False
Answer: A
NEW QUESTION # 321
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