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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q11-Q16):
NEW QUESTION # 11
Which of the following statements is NOT true regarding Management Units?
- A. A maximum of 100 agents can be added to a single Management Unit.
- B. Management Units partition agents and interactions into logical groups.
- C. They help you create, manage, and view schedules for a group.
- D. Agents that handle the same set of interactions should belong to the same management unit.
Answer: A
NEW QUESTION # 12
Which of the following statements about scripts is true?
- A. Scripts may be used for outbound dialing campaigns only.
- B. Scripts are only used to configure flows when setting up Architect.
- C. Scripts can be used in all types of interactions.
- D. Scripts can be used for inbound interactions only.
Answer: C
NEW QUESTION # 13
Which of the following are AND Evaluation Methods? (Choose three.)
- A. Bullseye matching
- B. All skills matching
- C. Disregard skills
- D. Agent availability
- E. Best available skills
Answer: A,D,E
NEW QUESTION # 14
Select all the question types available while creating an Evaluation Form. (Choose three.)
- A. Multiple Choice
- B. Multiple Response
- C. Yes/No
- D. Range
- E. Fill in the blank
Answer: A,B,C
NEW QUESTION # 15
Which of the following statements are true? (Choose three.)
- A. Each report contains a predefined set of metrics.
- B. An agent-based report counts any interactions an agent worked with.
- C. An Abandon is an interaction that disconnects before an agent handles it.
- D. A queue report only counts interactions handled by an agent.
- E. Reports once created cannot be configured.
Answer: A,B,C
NEW QUESTION # 16
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