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What is the duration of the Service-Cloud-Consultant Exam
- Number of Questions: 60
- Passing Score: 67%
- Format: Multiple choices, multiple answers
- Length of Examination: 105 minutes
Certification Path
Salesforce Administrator Certification can act as a prerequisite for this exam.
For more info visit:
Salesforce Service-Cloud-Consultant Exam Reference
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Salesforce Certified Service cloud consultant Sample Questions (Q122-Q127):
NEW QUESTION # 122
Universal Containers has Technical Support and general Customer Service teams that use unique Service Console applications. Which two configurations should a Consultant use when deploying the console? Choose 2 answers
- A. Assign users the Service User license on their User record.
- B. Assign users to a Public Group with access to the service console app.
- C. Assign users to a Permission Set with access to the service console app.
- D. Assign users to a Permission Set granting the Service User license.
Answer: A,C
NEW QUESTION # 123
Universal Containers wants to reduce incoming support phone call volumE. What action can be taken to meet
this requirement? Choose 2 answers.
- A. Enable service contracts and entitlements.
- B. Leverage Live Agent for web-based chat.
- C. Implement Salesforce Knowledge on a portal.
- D. Implement Salesforce Console for Service to support agents.
Answer: B,C
NEW QUESTION # 124
Universal Containers is experiencing system timeouts when running case reports. What should a consultant
recommend to improve the performance of the reports? Choose 2 answers.
- A. Remove formula fields from filter criteria.
- B. Remove dashboards based on long-running reports.
- C. Remove unnecessary columns from the reports.
- D. Remove date boundaries from filter criteria.
Answer: A
NEW QUESTION # 125
Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page.
How can this be achieved?
- A. Custom Visual force page
- B. Custom related list
- C. Custom report
- D. Customer view of case tab
Answer: A
NEW QUESTION # 126
An Inside Sales Contact Center Manager would like to access the ROI of the Contact Center.
Which three metrics should the Manager use to access the ROI?
Choose 3 answers
- A. Cost per call
- B. Average queue time per agent
- C. Number of sales queues
- D. Opportunities per channel
- E. Number of leads created
Answer: A,D,E
NEW QUESTION # 127
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