What Questions Should You Ask When Choosing a NDIS Provider
At EIH Care, we are committed to providing our clients with personalized, professional, ndis service providers in melbourne tailored to their individual needs.

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The National Disability Insurance Scheme (NDIS) is likely to be one of the biggest changes in your life. It's meant to provide you with more control over your healthcare and support, but it can also be hard to navigate and understand. One way of getting more information about the NDIS is by talking to other people who use it - ndis provider melbourne as well as users. So, here are some questions we've heard from people new to the NDIS or looking for a new provider:

What experience do you have working with NDIS participants?

If you are looking for an ndis service provider melbourne, it is important to know how long they have been in business and how many participants they have worked with. A provider who has been around for a while will likely have more experience working with people who are eligible for the NDIS than a newer provider.

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It is also important to find out what types of participants they have worked with in the past--for example, whether they provide services only to children or adults as well as whether those individuals were suffering from physical disabilities or mental health issues.

It's also helpful if your potential NDIS provider offers additional services such as counselling or respite care (i.e., assistance with daily living tasks). This can help ensure that all of your needs are met so that you can focus on getting better instead of worrying about other things like cooking meals or cleaning house!

What services do they provide?

It's important to choose a provider that can provide you with the services you need. The NDIS supports people with disability to live the life they choose, by providing flexible funding to purchase a range of services. This includes equipment and assistive technology, personal care and support, respite care and home modifications.

What's their minimum shift? 

If you're working a minimum shift, it's important to know what the provider's minimum shift is. Some providers may only be able to offer you shifts in the morning, while others can only offer you shifts at night.

If you have another job that requires your attention during certain hours of the day, it might not work out for either party if they don't have enough flexibility with their schedule.

The best way to find out how long of a shift they will allow is by asking them directly!

How do they manage communication between you and your support provider?

When you're looking for a support provider, it's important to know how they will manage communication between you and your support provider. The NDIS requires providers to provide a phone number, email address and physical address so that people with disability can easily contact them in case of any problems or questions.

You should also ask about their staff members who are responsible for managing your NDIS plan on a day-to-day basis. You should be able to speak with these staff members directly if there are any issues with your plan or service delivery.

What qualifications, training or experience do their staff have?

In addition to ensuring that your provider has the necessary qualifications and experience, it's also important to ask them about their staff. The NDIS requires providers to have a minimum of four years' experience working with people with disabilities, but this doesn't mean they will automatically be able to provide you with the best possible care.

You need to make sure that each individual member on their team has the right skills and knowledge for your specific needs as well.

If you're unsure about whether or not a particular person would be suitable for your situation, don't hesitate in asking questions such as:

  • What type of training does this person have?
  • How long have they been working in the disability sector?


With so many options out there, it can be hard to know which provider is right for you. With these questions in mind, you can find the ndis provider that best matches your needs and budget.