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The Cisco 500-444 exam is a certification test designed for individuals who want to become experts in contact center enterprise implementation and troubleshooting. This exam is part of the Cisco Contact Center Enterprise Certification program and is recommended for professionals who work with Cisco Contact Center Enterprise solutions. The test is comprehensive and covers various topics, including installation, configuration, troubleshooting, and maintenance of Cisco Contact Center Enterprise solutions.

Cisco Contact Center Enterprise Implementation and Troubleshooting Sample Questions (Q43-Q48):

NEW QUESTION # 43
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?

A. Agent IP phone
B. CTI route point
C. Route pattern
D. Translation pattern

Answer: B

Explanation:
A CTI route point is a configuration object in Cisco Unified Communications Manager (CUCM) that enables end-to-end reporting and tracking of call transfers. When an agent transfers a call to another ICM Skill Group, it should be transferred to a CTI route point in order to maintain the end-to-end reporting context. Route patterns and translation patterns are used to route calls in CUCM, while an agent IP phone is the physical device used by an agent to access the ICM Skill Group.

NEW QUESTION # 44
What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?

A. CUBE
B. CVP
C. DNIS
D. CUCM

Answer: A

Explanation:
A Session Border Controller (SBC) is a networking device designed to secure and control voice and video traffic as it enters and leaves an enterprise IP network. An enterprise-focused SBC provides voice and video connectivity from the enterprise IP network to service provider SIP trunks, ensuring that the calls are compliant with service provider requirements. CUBE (Cisco Unified Border Element) is an enterprise-focused SBC from Cisco that provides voice and video connectivity from the enterprise IP network to service provider SIP trunks. CUCM (Cisco Unified Communications Manager), CVP (Customer Voice Portal), and DNIS (Dialed Number Identification Service) are not enterprise-focused SBCs.

NEW QUESTION # 45
Which CLI command manages the Java Keystore Certificate in Windows CCE servers?

A. OPENSSL
B. System CLI
C. Keytool
D. PROCMON

Answer: C

Explanation:
Keytool is the command-line tool used to manage the Java Keystore Certificate in Windows CCE servers. This tool is used to create, import, and export certificates for use with Java applications. It can also be used to view the certificate request, as well as to modify the certificate's friendly name and store name. This can be useful for managing Java Keystore Certificates on Windows CCE servers. Reference: https://docs.oracle.com/cd/E19509-01/820-3503/gghji/index.html

NEW QUESTION # 46
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?

A. Cisco Unified Border Element must be configured as media pass flow-through mode.
B. Box-to-box Cisco Unified Border Element must be used for redundancy.
C. voice gateway must be dedicated for VXML browser sessions.
D. Cisco Unified Border Element must be configured as media pass flow-around mode.

Answer: A

Explanation:
In a Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment, the Cisco Unified Border Element must be configured as media pass flow-through mode. In this mode, the Unified Border Element is configured to route all media traffic directly to the customer voice portal and not through the voice gateway.

NEW QUESTION # 47
Which tool manages IIS certificates on the CCE servers?

A. OPENSSL
B. SSLUtil
C. System CLI
D. Keytool

Answer: B

NEW QUESTION # 48
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