Latest ADM-261 Exam Answers, Exam ADM-261 Papers

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Latest ADM-261 Exam Answers,Exam ADM-261 Papers,New ADM-261 Test Sims,Dumps ADM-261 Collection,New ADM-261 Exam Prep, Latest ADM-261 Exam Answers, Exam ADM-261 Papers

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The Salesforce ADM-261: Service Cloud Administration certification exam is an essential certification for professionals who want to excel in managing Service Cloud implementations. The exam covers a range of topics and tests the practical knowledge and skills of candidates in managing the Service Cloud platform. The certification is a valuable credential that demonstrates one's expertise in Service Cloud administration and can open up new career opportunities.

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The Salesforce ADM-261 certification exam is recognized globally and is highly valued by employers. This certification demonstrates that the candidate has the skills and knowledge to configure and manage the Salesforce Service Cloud. Additionally, this certification can enhance the candidate's career prospects and increase their earning potential.

Salesforce Service Cloud Administration Sample Questions (Q148-Q153):

NEW QUESTION # 148
Business Users have requested that the salesforce administrator allow agents to view a list of cases in the consolewhile agents work through their cases. This will allow agents to identify urgent cases that need to be worked on.
How should this be accomplished?

A. Recommend opening the caselist view in a separate browser tab and use the window alongside the case view
B. Configure the case list under custom console components so users can view the list view along with the case view
C. Enable the list to be pinned in the console. This allows users to view the list alongside the case viewin the console
D. Build a customer visual force page with the list view and assign it to the console sidebar.

Answer: C

NEW QUESTION # 149
SLA says agent must respond within one hour, or if marked "urgent", resolve within one day. How can this best be achieved?

A. Use escalation rules
B. Use case teams to close
C. Use entitlements to define a process and milestones

Answer: C

NEW QUESTION # 150
UC is in the process of implementing Service Cloud. In which order should the data be migrated?

A. Accounts, contacts, cases, users
B. Accounts cases, users, contacts
C. Users, contacts, accounts, cases
D. Users, accounts, contacts, cases

Answer: D

NEW QUESTION # 151
What statement is true about the Salesforce Knowledge article lifecycle?

A. Approval process CANNOTallow publishing of articles that have specific validation statuses
B. Knowledge uses public groups as a way to assign users to specific tasks related to articles
C. Article permission sets allow agents to participate in the article publishing process
D. Articles CANNOT be published until they are reviewed and validated by a qualified author

Answer: C

NEW QUESTION # 152
What is a business continuity challenge in a cloud-based contact center that operates 24/7? Choose 2 answers