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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q10-Q15):
NEW QUESTION # 10
What does Precision Routing use to determine if an agent is part of its pool?
- A. Teams
- B. Attributes
- C. Skills
- D. Expressions
Answer: A
NEW QUESTION # 11
Which server holds the .wav files on a UCCE environment?
- A. CVP reporting server
- B. VXMLGW
- C. Media Server
- D. ICM Router
Answer: C
NEW QUESTION # 12
What are two descriptions for the Agent Targeting Rule? (Choose two.)
- A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
- B. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
- C. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
- D. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
- E. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
Answer: A,B
NEW QUESTION # 13
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
- A. Configure Business Hours under Organizational Setup > Departments under CCE Admin
- B. Configure an IF node in ICM script editor
- C. Configure set variable in ICM script editor
- D. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
- E. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
Answer: D,E
NEW QUESTION # 14
Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)
- A. Call type
- B. ICM script
- C. Media routing domain
- D. Skill Targets
- E. Network VRU
Answer: A,B
NEW QUESTION # 15
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