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Facebook Certified Community Manager Sample Questions (Q30-Q35):
NEW QUESTION # 30
An interest-based community with a culturally diverse membership often shares a variety of posts about empowerment. Post approval is not turned on, so conversations are carefully monitored to make sure heated debates and comments do not become personal. A longtime member who has not posted for a year leaves a comment that violates the guidelines for marketing and spam. The comment is removed, and feedback is provided in a private message.
The member is upset and posts again sharing their thoughts on having their comment removed. They challenge the community management team and its approach to the guidelines.
What should the community manager do to handle this conflict?
- A. Share the rules and guidelines as a comment on their post and monitor for future violations.
- B. Use the Branded Content manager to signify which promotional posts have been approved by the admin team.
- C. Remove the member from the group and delete all comments and posts from the last 30 days.
- D. Review the admin activity log to analyze the effectiveness of the admin team in enforcing their guidelines.
Answer: A
NEW QUESTION # 31
A community manager works on a Facebook group that handles sensitive subject matter. The personal identities of the group's admin team must be kept confidential. The community manager wants to enable the admins to moderate discussions while fully protecting their personal profiles from harassment.
What should the community manager do?
- A. Create a joint moderation account with the name of the group
- B. Enforce a strict policy of blocking any profile that sends a message to a member of the admin team
- C. Enter a list of potentially offending keywords into the moderation tool
- D. Make the team's Facebook Page an admin of the group
Answer: D
NEW QUESTION # 32
A personal trainer wants to grow their online presence. To generate more leads, they create a Facebook Page, a Facebook group and an Instagram profile.
However, the trainer struggles to manage this social media marketing, because of the time required to create content and promote each platform. The results are simply not worth the investment of time. The Instagram profile generates the most reach, while the Facebook group gets the most engagement. The trainer contacts a community manager for help to determine which of the platforms to focus on.
Which critical piece of information does the community manager need to make this decision?
- A. How much time the trainer spends on each platform
- B. How much engagement each platform gets
- C. How much the trainer enjoys using each platform
- D. How many current clients found the trainer on each platform
Answer: D
NEW QUESTION # 33
In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)
- A. Create a frequently asked questions learning unit
- B. Direct members to report repetitive questions using the Report to Admin tool
- C. Add useful posts to a topic tag dedicated to frequently asked questions
- D. Ask members to tag an admin every time someone asks a repetitive question
- E. Pin a post as an announcement in the group
Answer: A,C,E
NEW QUESTION # 34
The only community manager of a Brazilian national football fan group with 2 million members needs support to ensure content is on topic. The community manager notices an increase of spam videos in other languages in the group.
Which three options should the community manager use to keep the group relevant? (Choose 3)
- A. Use Group Insights to identify potential moderators
- B. Set up post approval for all members
- C. Remove all members who post in a non-local language
- D. Encourage members to report content to admins
- E. Reject all new membership requests
Answer: A,B,D
NEW QUESTION # 35
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