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ITIL 4 Foundation Exam Sample Questions (Q81-Q86):
NEW QUESTION # 81
What is a cause, or potential cause, of one or more incidents?
- A. A configuration item
- B. A problem
- C. An incident
- D. A workaround
Answer: B
NEW QUESTION # 82
Which describe a 'change authority'?
- A. a model used to determine who will assess a change
- B. A way to manage the people aspects of change
- C. A tool used to help plan changes
- D. A person who approves a change
Answer: C
NEW QUESTION # 83
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?
- A. As an event
- B. As a problem
- C. As a service request
- D. As a change request
Answer: B
NEW QUESTION # 84
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
- A. Service level management
- B. Monitoring and event management
- C. Information security management
- D. Continual improvement
Answer: C
Explanation:
To protect the information needed by the organization to conduct its business. This includes understanding and managing risks to the confidentiality, integrity, and availability of information, as well as other aspects of information security such as authentication and non-repudiation.
https://www.bmc.com/blogs/itil-management-practices/
NEW QUESTION # 85
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
- A. Operational metrics
- B. Business metrics
- C. Customer feedback
- D. Customer engagement
Answer: D
NEW QUESTION # 86
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