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ITIL 4 Managing Professional Transition Sample Questions (Q30-Q35):
NEW QUESTION # 30
The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?
- A. Running safe to fail experiments that provide learning opportunities
- B. Comparing the cost of delay' between work items to ensure that financially valuable work is prioritized
- C. Implementing CI/CD toots to deploy software quickly
- D. Adopting Kanban boards to visualise the flow of work across software development teams
Answer: A
NEW QUESTION # 31
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
- A. Start where you are
- B. Focus on value
- C. Progress iteratively with feedback
- D. Keep it simple and practical
Answer: A
NEW QUESTION # 32
Which is a purpose of the customer journey?
- A. To understand the service consumer resources required to deliver the service
- B. To maximize the co-creation of value from both an outcome and experience perspective
- C. To maximize the number of contacts with the customer in order to enhance the service
- D. To understand the interactions between the user and the service provider
Answer: D
NEW QUESTION # 33
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct
- A. 2 and 3
- B. 1 and 4
- C. 1 and 2
- D. 3 and 4
Answer: D
NEW QUESTION # 34
Which statement is CORRECT when considering a transformation to high velocity IT?
- A. All organizations benefit from high velocity
- B. Customer-facing systems should be excluded from the change
- C. High performance is usually part of the change
- D. High-velocity IT should be applied throughout the organization
Answer: C
NEW QUESTION # 35
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