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實踐的MB-230證照考試和資格考試的領導者和熱門的MB-230：Microsoft Dynamics 365 Customer Service Functional Consultant
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Microsoft MB-230 考試大綱：
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最新的 Microsoft Dynamics 365 MB-230 免費考試真題 (Q148-Q153):
問題 #148
You send surveys to customers who have opened cases within the past month.
You need to send a summary of the survey results to individuals who do not have a Dynamics
365 license.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Create a view with the data, and then email a link.
- B. Run the summary report. Export the report to Microsoft Excel. Send the Excel file to the users.
- C. Run the survey summary report. Print the report to a PDF file. Send the PDF file to the users.
- D. Create a dashboard of the survey summary reports and share the dashboards with the users.
- E. Run the survey summary report. Send a link to the report from within Dynamics 365.
答案：B,C
問題 #149
What should managers use to perform weekly reviews with case representatives?
- A. Connected Customer Service dashboard
- B. Agent Insights
- C. Tier 1 dashboard
- D. Customer Service Performance dashboard
答案：B
解題說明：
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/intraday-agents-insights
問題 #150
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
答案：
解題說明：
問題 #151
You are configuring Dynamics 365 Customer Service workspaces.
Users want to use minimal keystrokes and easy-to-use navigation to open multiple sessions.
You need to configure the simplified navigation experience.
What should you do?
- A. Configure the settings in the Agent Experience area of the Customer Service Hub.
- B. Configure the settings in the administration console.
- C. Run the simplified navigation settings code in the browser console window within Dynamics 365 Customer Service.
- D. Enable the appropriate features in the Power Platform admin center of the Dynamics 365 Customer Service environment.
答案：B
解題說明：
Customize Customer Service workspace
You can use your browser's developer tools to customize some aspects of the Customer Service workspace.
Turn on the enhanced multisession workspace (preview)
With Customer Service workspace open, press the F12 key to open the developer tools window.
In the console window, type the following command and press Enter: Xrm.Utility.getGlobalContext().saveSettingValue("msdyn_MultiSessionLayoutImprovements",true) Refresh the app page.
Note: If you turn on the enhanced multisession workspace, the enhanced experience applies in both Customer Service workspace and Omnichannel for Customer Service.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview#turn-on-the-enhanced-multisession-workspace-preview
https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview#simplify-navigation-in-customer-service-workspace
問題 #152
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
答案：
解題說明：
1 - Define the metric. ENter metric and amount data types.
2 - Creat a new rolluo field.
3 - Specify the rollup field to track against goals.
4 - Specify details about the source data the rolls up.
5 - Specify the date field that determines the goal period that the records will roll up into.
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit-goal-metric
問題 #153
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如果你還在為了通過 Microsoft MB-230 花大量的寶貴時間和精力拼命地惡補知識，同時也不知道怎麼選擇一個更有效的捷徑來通過Microsoft MB-230認證考試。現在Testpdf為你提供一個有效的通過Microsoft MB-230認證考試的方法，會讓你感覺起到事半功倍的效果。
MB-230考試證照綜述: https://www.testpdf.net/MB-230.html
