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Upon passing the MB-910 exam, candidates will be awarded the Microsoft Dynamics 365 Fundamentals (CRM) certification. This certification demonstrates that the candidate has the skills and knowledge necessary to effectively use Dynamics 365 for customer relationship management. It can help professionals advance their careers and increase their value to their organization or clients.

To prepare for the MB-910 exam, candidates should have a basic understanding of Microsoft Dynamics 365 CRM and its features. They should also have experience in using the application to manage customer relationships and perform tasks related to sales, marketing, and service. Candidates can prepare for the exam by taking online courses, reading study materials, and practicing with sample questions.

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Certification Topics Microsoft MB-910 Certification Exam

Our Microsoft MB-910 exam dumps covers the following objectives of ABA Certified Trust and Financial Advisor (CTFA) Exam.

Describe Dynamics 365 Sales (15-20%)
Describe shared features (15-20%)
Describe Dynamics 365 Customer Service (15-20%)

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q87-Q92):

NEW QUESTION # 87
You use Dynamics 365 Field Service.
Each time a customer contacts a call center to request service, you plan to send a technician to the customer's location. You receive a service request and create a work order.
You need to identify the next step in the process. What should you do next?

A. Schedule and dispatch the work order.
B. Generate an invoice.
C. Adjust inventory values.
D. Review and close the work order.

Answer: A

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/create-work-order

NEW QUESTION # 88
You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales.
You need to review the timeline for a case that you are managing. Which type of activity appears in the case timeline?

A. Entitlement
B. Project task
C. Task
D. Work order

Answer: A

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-create-a- case

NEW QUESTION # 89
A consulting firm uses Dynamics 365 Project Operations to manage the following types of work for clients:
Monthly bookkeeping services that take four hours
Yearly tax filings with variable hours that are based on a client's needs for one year Reimbursements for unplanned government filing fees You need to create opportunity rows.
Which type of service should you use for each type of work? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/basic-quote-lines#billing-types

NEW QUESTION # 90
A company plans to implement Dynamics 365 Sales to manage sales pipelines.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-professional/customize-business-process-flows

NEW QUESTION # 91
A company uses Dynamics 365 Project Operations. You use the Project Operations Team Member app. You need to correct a submitted time entry.
Which functionality should you use? To answer, drag the appropriate functionalities to the correct scenarios. Each functionality may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.