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The Salesforce ADM-261 certification is a valuable certificate that is designed to advance the professional career. With the ADM-261 Service Cloud Administration certification exam seasonal professionals and beginners get an opportunity to demonstrate their expertise. The Service Cloud Administration certification exam recognizes successful candidates in the market and provides solid proof of their expertise.

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Free PDF Quiz 2023 Salesforce High Hit-Rate ADM-261: New Service Cloud Administration Exam Pass4sure

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The ADM-261 certification exam consists of 60 multiple-choice questions, which must be completed within 105 minutes. The exam focuses on various topics such as Service Cloud configuration, Service Console, Case Management, Knowledge Management, and Omni-Channel Routing. To pass the exam, candidates must score a minimum of 65%. Salesforce recommends that candidates have at least six months of experience in administering Service Cloud before attempting the ADM-261 certification exam. Passing this exam will demonstrate the candidate's proficiency in using Service Cloud to provide exceptional customer service and set them apart in the job market.

Salesforce Service Cloud Administration Sample Questions (Q332-Q337):

NEW QUESTION # 332
Support process: escalation queue if not responded in 2 hours within business hours untilmarked Urgent which requires 24/7 resolution.

A. Validation rules on case process field
B. Escalation rule to ignore business hours based on case criteria
C. Workflow rule

Answer: B

NEW QUESTION # 333
Which step should a consultant take to import articles into Salesforce Knowledge? (Choose 2)

A. Map articles with HTML sections to rich text area fields
B. Use the data loader to import unstructured articles
C. Create a separate .csv for each article type
D. Use change sets to import data categories

Answer: A,B

NEW QUESTION # 334
Universal Containers is bringing a new division under their existing Customer Service Contact Center. This will involve servicing several thousand new customers.
Which method should a consultant recommend for importing this data into universalcontainers service cloud instance

A. Java Language Specific Toolkit
B. Bulk Data Transfer API
C. Data Integration via SOAP API
D. Cloud-to-Cloud Integration Toolkit

Answer: B

NEW QUESTION # 335
Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?

A. Articles appearing in the Knowledge sidebar
B. Products and assets associated to the case
C. Knowledge articles attached to the case
D. Contract details related to the entitlement

Answer: C

NEW QUESTION # 336
Universal Containers is exploring ways to provide its customers with more self-service options inits new Customer Community to reduce the number of interactions with their contact center. Which two features should a Consultant consider implementing? Choose 2 answers

A. Enable web -to -case on their public website.
B. Add the Question action to Chatter in the community publisher.
C. Use a community template to set up their customer community.
D. Enable Live Agent in their community to chat with an agent.

Answer: B,C

NEW QUESTION # 337
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