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Salesforce - Implementing Field Service Lightning Sample Questions (Q16-Q21):

NEW QUESTION # 16
Northern Trail Outfitters is using a Salesforce entry event in a Journey to send SMS to contacts located in the United States. They notice new SMS contacts are not receiving messages, and the mobile number in the Salesforce Entry Data Extension was missing the country code.
How could they resolve this issue?

A. Format the phone field in Salesforce as +l[phonenumber],
B. Select 'Normalize Phone Number* in Journey settings.
C. Select 'US' as the sending country in SMS activity.
D. Configure the phone field in Salesforce as US locale.

Answer: A

NEW QUESTION # 17
Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers

A. Configure and add excluded and required resource work rules to scheduling policies.
B. Configure and add excluded and required required resource business objectives to scheduling policies.
C. Configure customer preferences on the service resource record.
D. Configure resource preferences on the account or work order.

Answer: A,D

NEW QUESTION # 18
Northern Trail Outfitters wants to improve the quality of call-outs from Salesforce to their REST APIs. For this purpose, they will require all API clients/consumers to adhere to RESTAPI Markup Language (RAML) specifications that include field-level definition of every API request and response payload. RAML specs serve as interface contracts that Apex REST API Clients can rely on.
Which two design specifications should the Integration Architect include in the integration architecture to ensure that Apex REST API Clients unit tests confirm adherence to the RAML specs?
Choose 2 answers

A. Call the Apex REST API Clients in a test context to get the mock response.
B. Implement HttpCalloutMock to return responses per RAML specification.
C. Call the HttpCalloutMock implementation from the Apex REST API Clients.
D. Require the Apex REST API Clients to implement the HttpCalloutMock.

Answer: A,B

NEW QUESTION # 19
A subscription-based media company's system landscape forces many subscribers to maintain multiple accounts and to login more than once. An Identity and Access Management (IAM) system, which supports SAML and OpenId, was recently implemented to improve their subscriber experience through self-registration and Single Sign-On (SSO).
The IAM system must integrate with Salesforce to give new self-service customers instant access to Salesforce Community Cloud.
Which two requirements should the Salesforce Community Cloud support for self-registration and SSO?
Choose 2 answers

A. SAML SSO and Registration Handler
B. SAML SSO and just-in-time provisioning
C. OpenId Connect Authentication Provider and just-in-time provisioning
D. OpenId Connect Authentication Provider and Registration Handler

Answer: B,D

NEW QUESTION # 20
Which two objects are required when configuring an optimization job?
Choose 2 answers

A. Scheduling policy
B. Service territory
C. Work type
D. Polygons

Answer: A,B

NEW QUESTION # 21
......

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