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Oracle 1z0-1037-22 Exam Questions [2023]
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Oracle Knowledge Management 2022 Implementation Professional Sample Questions (Q49-Q54):
NEW QUESTION # 49
Your customer wants to generate a report showing the number of days since incidents of a particular incident type were updated.
What should you use to create this report?
- A. Create a group filter using the rel_date_diff() function.
- B. Create a level filter using the count () function.
- C. Use the date_diff() function nested in the name_format() function.
- D. Use the date_add() function.
Answer: C
Explanation:
The date_diff() function returns the number of seconds occurring between two dates.
NEW QUESTION # 50
Which two actions must you perform to configure the Social Monitor? (Choose two.)
- A. Add or update navigation sets to include the Social Monitor navigation button and component.
- B. Add or update profiles to include the Social Monitor permissions.
- C. Set up a Social Monitor search schedule.
- D. Add of update a list of favorites.
- E. Add or update staff accounts to use profile that include Social Monitor permissions.
- F. Add or update profiles to include permission to add themes and clustering.
Answer: A,B
Explanation:
Social monitoring must be enabled for your site. To enable social monitoring, contact your Oracle account manager.
Procedure
Reference:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAMUG/_social.htm#FAMUGth_SocialMonitor
NEW QUESTION # 51
You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?
- A. ANS_NOTIF _DURATION set to 60 days.
- B. ADP_NUM_REL_ANS set to 60 days.
- C. ANS_NEW_INC_DURATION set to 60 days.
- D. ANS_UPD_INC_DURATION set to 60 days.
- E. EU_FA_NEW_WIN_TYPES set to 60 days.
Answer: C
Explanation:
ANS_NEW_INC_DURATION denotes the number of days that the solved count of new answers will not be aged (reduced).
NEW QUESTION # 52
You observe that when customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search with keywords "IPhone 7" or "IP7" or any related search term.
What should you do?
- A. Include search terms in Stop Words
- B. Include the search terms in both Answer Keyword and Stop Word.
- C. Include the search terms in Answers Keywords
- D. Include search term in Search priority word.
- E. Add all related search terms to an aliases.txt.file.
Answer: E
Explanation:
The aliases.txt file is initially empty, but you can add synonyms, phrases, or aliases to link terms specific to your industry to similar terms that may be used during a search. For example, a customer might search for an acronym, such as "GPS," but all of your answers regarding GPS might spell out "global positioning system" rather than using the initials. The aliases.txt file lets you link terms that customers might search on with synonymous terms in your answers.
Reference:
Oracle Service Cloud User Guide, Release February 2017, page, pages 307-308
NEW QUESTION # 53
What does the response requirement in an SLA specify?
- A. individual time limits for the initial response time and subsequent resolution as per the business hours.
- B. the maximum number of days allowed for the resolution of an incident as per the business hours.
- C. the overall maximum time limit for the initial response and resolution for each incident.
- D. initial response time limit to all customer inquiries within one business day.
Answer: C
Explanation:
Service level agreements (SLA) in Oracle RightNow Cloud Service (Service) control the type and amount of support you offer your customers.
Using response requirements, you can track the effectiveness of your customer service and determine whether staff members are meeting defined service goals for initial response and incident resolution times.
Reference:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/_service.htm#FAMUGth_ServiceLevelAgreements
NEW QUESTION # 54
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