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NEW QUESTION 50
Which statement describes an end user adoption barrier?
- A. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
- B. The budget is insufficient to implement the solution for a new branch of the business.
- C. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
- D. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
Answer: A
NEW QUESTION 51
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)
- A. purchase policy process
- B. business misalignment
- C. limited telemetry
- D. lack of common features
- E. lack of communication
Answer: D,E
NEW QUESTION 52
What defines customer success?
- A. the business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
- B. the business methodology of ensuing that customers are always on the latest software releases and subscription contracts so customers can focus on core business activities.
- C. the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using the product or service.
- D. a measure of the Net Promoter Score resulting from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly together to deliver a positive experience.
Answer: C
NEW QUESTION 53
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