Quiz Pass-Sure Cisco - 820-605 - Latest Cisco Customer Success Manager Exam Book

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How much Cisco 820-605: Cisco Customer Success Manager Exam Cost

The price of the Cisco 820-605 exam is USD 300, for more information please visit the Cisco Official Website.

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Efficient 820-605 - Latest Cisco Customer Success Manager Exam Book

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Cisco Customer Success Manager Sample Questions (Q57-Q62):

NEW QUESTION # 57
What is Quarterly Success Review?

A. gap analysis that focuses on the state of the customer's current architecture.
B. technical analysis that outlines the implementation plan and adoption barriers.
C. a conversation that outlines key initiatives that are agreed upon in the success plan.
D. new success plan that focuses on the upcoming goals for the customer.

Answer: D

NEW QUESTION # 58
A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

A. Have marketing write a blog post about the new solution.
B. Advertise additional user training sessions throughout the organization.
C. Encourage the customer to purchase updated endpoints.
D. Block all alternative chat and video collaboration systems.
E. Conduct a survey to determine which collaboration solutions users are using.

Answer: B,E

NEW QUESTION # 59
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

A. process
B. application
C. tools
D. platform
E. people

Answer: B,D

NEW QUESTION # 60
The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
Which two business outcomes are appropriate? (Choose two.)

A. employee satisfaction
B. cost efficiency
C. business growth
D. time to market
E. sustainability

Answer: C,D

NEW QUESTION # 61
Why is it convenient to tie business outcomes and the customer value proposition?

A. Because this way you can establish fixed business goals and priorities and facilitate the deployment project management.
B. Because it keeps the value proposition unchanged, it is easier for stakeholders to claim for accountability.
C. To reduce complexity for stakeholders, it is easier for them to describe the benefits and to influence others to gain support.
D. Because it accelerates the time to market of new products and solutions while maintaining a reasonable cost structure.

Answer: C

NEW QUESTION # 62
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