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Download Implementing Cisco Contact Center Enterprise Chat and Email Exam Dumps
NEW QUESTION 43
Which User objects in Enterprise Chat and Email are mapped in UCCE?
- A. Agent, Supervisor, Administrator
- B. Agent
- C. Supervisor, Administrator
- D. Agent, Supervisor
Answer: A
NEW QUESTION 44
What are three steps in an email process flow? (Choose three.)
- A. Email is pulled in by retriever instance and written to the database.
- B. MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentID.
- C. EAAS Instances sends NEW_TASK message to MR PIM.
- D. Email is pulled in by listener instance and written to the database.
- E. Rules Process executes the start and scheduled workflows.
- F. EAAS notifies EAMS of DO_THIS_WITH_TASK.
Answer: A,D,F
NEW QUESTION 45
What are two specifications for reporting templates? (Choose two.)
- A. Templates can be deleted.
- B. Any number of reports can be created from a template.
- C. Only one report can be created per template.
- D. The availability of templates is controlled by licenses.
- E. A user can only create ten reports per template.
Answer: B,D
NEW QUESTION 46
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