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The Oracle 1z0-1038-22 (Oracle Service Center 2022 Implementation Professional) Exam is designed for professionals who are interested in validating their knowledge and skills in the implementation of Oracle Service Center 2022. This exam is intended for individuals who have experience working with Oracle Service Center 2022 and are seeking to enhance their career prospects by demonstrating their proficiency in this area. The exam covers a wide range of topics such as understanding the architecture and configuration of Oracle Service Center 2022, managing customers and assets, and configuring workflows and business rules.

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Oracle Service Center 2022 Implementation Professional Sample Questions (Q30-Q35):

NEW QUESTION # 30
Which two components can be edited in a standard report?

A. Column headings
B. Graphs
C. Non-selectable filters
D. Schedules
E. Report headings
F. Permissions

Answer: D,F

NEW QUESTION # 31
A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

A. Submit an incident to customer care.
B. Run a message base report and search for the text string you want to change.
C. Look for the message in the receipt email body.
D. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.

Answer: C,D

NEW QUESTION # 32
Your customer wants to display customized branding information in the login window. Which two options can be used?

A. Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
B. Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
C. Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
D. Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

Answer: B

NEW QUESTION # 33
You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

A. Update custom fields with the changed address and phone numbers.
B. Update variables with the changed address and phone numbers.
C. Create the standard text with the current address and phone numbers.
D. Update the standard text with the changed address and phone numbers.
E. Create custom fields for the address and phone numbers.
F. Create variables with the current address and phone numbers.

Answer: C,D

NEW QUESTION # 34
A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?