I am Amara willliam. Last 5 years i am working to resolve quickbooks error, i help client to resolve quickbooks error in your system. This error is not resolved easily, If you try on self and another who have no experience in this field, your problem will increase. The best way is to take expert advice to resolve your problem.. https://www.qberrorsupport.com/create-a-refund-receipt-in-quickbooks/