In this article, I am going to guide you to fix HBO Max Black screen. HBO Max is a king of streaming content. Although it’s expensive, it has a reason: it is the bundle of all HBO together with blockbuster movies, sports, TVs, and many more.
HBO Max is currently expanding subscribers in billions. As of June 2021, it has 45 million subscribers. Here you can watch the high-quality content with a subscription.
HBO Max provides you with the best streaming services from the Home Box Office. Like most streaming services you need to access the service from the computer, phone, tablet, or other streaming devices. HBO Max recommends a minimum speed of 5mbps for HD quality.
Although the users enjoy the HBO services, HBO Max has an excellent lineup, title, and many services. Sometimes there is a problem with numerous errors that keep bothering users on both the app and website. Users are complaining the app starts normally but sometimes it loads into a black screen.
HBO Max’s developers are trying their best to resolve the errors and bugs to optimize the platform.
Although neither Max nor Google has come out with an official result, they give us an option to fix the issues in less time or without spending money.
Here I’m showing you how to resolve issues of black screen issues on HBO Max? So that if you would have to face a problem you can fix it by yourself.
There can be various reasons to bank screen of your HBO Max streaming service like:
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If you have such problems with your HBO Max device then here is the possible solution for the HBO Max Black screen.
A VPN is a security and privacy tool that masks the IP address of your internet connection. If you are using one to protect yourself from copyright issues, it may be the cause of an issue.
You should turn off your VPN to check if this resolves the problem. Sometimes a VPN can slow the internet speed. It also may be the cause, so you need to run an internet speed test to find out.
Make sure to check in from time to time so that you will immediately know that HBO Max is running smoothly.
If something is not right then usually you should restart the HBO Max app. Restarting the app removes unwanted bugs and errors. Sometimes these errors and bugs can cause that Black screen problem.
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Maybe you have mistyped your login account so once do the signup and sign out to check or because of some bugs and error your account data get corrupted.
You should refresh your user data. You will do this by logging out of your HBO Max account. Now, wait for 2 minutes before login into your profile. Try playing any videos to check the black screen.
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some shows on HBO Max may be unavailable due to errors. if you see a black screen after choosing a movie or show. Then the channel may have an error that causes it to stop or shut off before you choose movies or videos.
You need to try another show and check if you still have a black screen issue or not.
Make sure your Internet is fast enough to load the programs. Sometimes, a weak network can cause this problem.
If your internet connection is slow then it is difficult to load shows, movies, or TV shows. To check the speed test go to Fast.com and do the speed test. If your internet connection is slow then restart your router, unplug your router’s power cable and wait for a few seconds before plugging in.
Once your router has restarted then run a video to check if your network connection is running properly. You need to upgrade your plan regularly.
If you are using a browser Extension for screen capture, video, and network control then turn it off before accessing HBO Max. The platform may be not compatible with the Extension. To disable browser Extension, go through:
Now go back to your HBO Max and try another show to check if the problem is solved.
If your system has malware or virus, it is your network’s biggest problem, causing shows on HBO Max not to load. You have to install antivirus on your PC and run the Full system scan tool. Thus Antivirus scans your storage for infected data and files and removes them throughout the process.
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HBO Max stores temporary data on Android devices, which helps the app function to run properly. But sometimes your HBO Max data on Android devices can be corrupted. To fix this follow these steps:
1. Open the Apps tab on your device settings.
2. Tap on HBO Max.
3. Tap on Storage and click on the clear data button.
4. Now login to your account and check if the problem is resolved.
You need to check the updated version from time to time. If your version is old then it is the main cause of the black screen. HBO Max releases updates from time to time to avoid bugs and errors. If you have an old version then you can update it by going through:
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If the problem is not fixed then check your own device, maybe your device has an issue playing videos. You need to check and update your device with the latest version. You can update your device by doing these steps:
If the problem is still fixed, then you need to reinstall HBO Max on your device. Some of your files may be corrupted that the update couldn’t fix. Reinstalling HBO Max will close all the applications and remove the bugs and errors to work properly.
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If none of these methods worked, then I suggest you contact the Help Center and report the problems to HBO Max’s customer support. Maybe your account has a problem that needs to be addressed.
When you ask for help, you need to share your HBO Max account details, the streaming device you use, and the title that has a problem.
This is our guide for fixing HBO Max Black screen problems. I hope these methods will work to resolve your issues. These are effortless and efficient ways to fix problems without going anywhere or spending money or time.
HBO Max adjusts the quality of videos according to your network connection. If your network connection is poor then it will give you only audio with a Black screen. So check your network connection bandwidth.
You need to ensure that you have the updated version of HBO Max. to check this go to the App Store and search for HBO Max. If there is an update then click on the update button and install it.
HBO Max does work on Samsung TV, but your HBO Max is not working on your Samsung TV, you need to power cycle your TV. unplug your TV and wait a few seconds at that time press and hold the power button on the TV for a few seconds. After that, plug your TV back in.
If your HBO Max crashes on your Roku device, then you should do:
There can be two main reasons for freezing or crashing, either bugs, errors, or an overloaded cache. So keep your Apple TV and HBO Max app updated to avoid bugs and errors.
The HBO Max works very well on new Roku models. If you have an old model of Roku like Roku 2500, it does not support the HBO Max app. If you want to check whether your Roku device is compatible or not then visit the HBO Max help center.
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