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pMost of the user are facing this issuse now. This issuse may occur due to insatllation of potenially unwanted software or bugs in your running apps . As per the general approach Make your device software is upto date, Try resetting your device ( read the mannul for this ). If this doesn't work visit kindle customer service or You can contact our kindle tech support expert for resolving this issue TOLL FREE +1-855-856-2653/p